FAQS
WHY DOES IT TAKE 2-3 WEEKS FOR MY ORDER TO SHIP?
A: All pieces are handmade with love, care and attention to detail. If you're in a rush to receive your order, there are Ready to Ship pieces you can choose from. Alternatively, you can request Rush Service for a fee of $40. Please email your request to kahakaicollections@gmail.com and the rush fee will be applied to your invoice.
DO YOU HAVE A STOREFRONT?
A: We do not have a storefront. We primarily sell on Instagram Lives (Wednesdays and Sundays at 4PM HST) and from our website.
HOW CAN I PARTICIPATE IN YOUR WEEKLY INSTAGRAM LIVES?
A: You will need to have an Instagram account. On Wednesdays, IG Lives are conducted via our public account, @kahakaicollections. We feature one-of-one pieces. On Sundays, IG Lives are conducted via our private account, @kahakaicollectors. We feature many items that have multiples per piece at discounted prices that we offer our participating customers before pieces are added to the website. As this is a private account, you will need to request for access ahead of time.
DO YOU HAVE A POP UP EVENT SCHEDULE?
A: We do not frequently participate in pop up events. However, when we do, information about the event will be added to our website and posted on Instragram.
WILL 14K GOLD FILL JEWELRY TARNISH OR TURN GREEN?
A: No. Please see my blog for the benefits of 14K Gold fill materials.
WHY DO YOU HAVE A NO REFUND POLICY:
A: Most pieces are handmade to your specific customizations. In addition, due to sanitary issues, we will not be able to resell your returned jewelry.
DO YOU REPAIR JEWELRY THAT YOU SELL?
A: Yes. Each handmade piece of jewelry is made with quality materials and care. If something should happen to your piece causing it to break, please contact me by email or text message (see contact info) and send me a photo of the broken piece. If the damage is repairable, I will repair it at no cost to you (with the exception of to/from postage). However, I will not replace any pearls that have gone missing.
WHAT HAPPENS IF MY PACKAGE IS STOLEN FROM MY MAILBOX OR DOOR STEP?
A: Currently, each purchase made from my website (including IG Live purchases) are insured by Route at Kahakai Collection's expense. This is subject to change without notice. If your package has been stolen, please contact Route directly and follow its instructions on how to file a claim. Route's information will be sent to you by email when your package has been shipped.
CAN I PLACE A CUSTOM ORDER?
A: Absolutely! Please text me if you are interested in discussing a custom order and I will schedule an appointment with you. For new customers, there is a $25 fee that will be collected prior to your appointment. There is no fee for returning customers.
WHAT SHIPPING OPTIONS DO YOU OFFER?
A: Orders under $300 are shipped via United States Postal Service Ground Advantage (formerly First Class). Orders $300 and over are upgraded to Priority Mail at Kahakai Collection's expense.
WHAT'S THE BEST WAY TO CARE FOR TAHITIAN PEARLS?
A: Please see my blog on Tahitian Pearl Care.